For guests
What to expect at ICRH.
A plain-language guide for anyone who is thinking about staying at the shelter, or has just arrived.
Your first day
Check in with staff
Staff welcome you, explain how the house works and answer your questions.
Get settled
You'll be shown your sleeping area, a locker for your things, the showers and laundry.
Meet with case management
Soon after you arrive, you'll talk about what you need most and set first goals together.
Review the house guidelines
You'll go over the guidelines that keep everyone safe, and sign that you understand them.
What to bring
- Any ID you have (driver's license, state ID, Social Security card, birth certificate). No ID? We can help you get documents.
- Medications in their original containers
- A few changes of clothes and personal items
- Phone and charger
- Important papers, such as benefit letters, leases or eviction notices
Lockers are limited in size and are not for long-term storage.
What we provide
- A bed of your own during your stay
- Showers, laundry and toiletries
- Meals (schedule varies by season)
- A locker, Wi-Fi and computer access
- Use of the ICRH address for mail
- Case management toward housing
House guidelines
How we keep the house safe for everyone
A summary. Staff will review the full guest agreement with you.
Respect
Treat every guest, volunteer and staff member with respect. No threats, violence, harassment or discrimination.
Safety
No weapons, illegal drugs or alcohol on the property. Medications are stored as staff direct.
Privacy
What other guests share stays with them. Don't take photos of other guests.
Participation
Meet with case management and work on your plan. Stays are reviewed at 30, 60 and 90 days.
Shared spaces
Help keep shared spaces clean and follow quiet hours so everyone can rest.
Children
Parents and guardians supervise their children at all times.
Replace with ICRH's adopted guest agreement and house rules.
Your rights
As a guest, you have the right to
- Be treated with dignity and respect
- Privacy and confidentiality of your personal information
- Receive services without discrimination
- Ask for a reasonable accommodation for a disability
- Understand the rules and the reasons for any decision about your stay
- Raise a concern or file a grievance without retaliation
Concerns
If something isn't right
Talk to any staff member first. If that doesn't resolve it, you can file a written grievance with the Executive Director, and you'll receive a written response.