Draft policy: have ICRH leadership and legal counsel review before launch.
Information you give us
When you fill out a form on this site (contact, volunteer group inquiry, partnership inquiry, board interest, share-your-story or accessibility feedback), we collect what you enter, such as your name, email, phone and message. We use it only to respond to you and to do what you asked.
Please do not send Social Security numbers, medical information, financial account numbers, detailed criminal history or other sensitive information through website forms or email. ICRH does not take shelter intake through this website. Shelter intake happens through Central Michigan Coordinated Entry, which has its own privacy practices.
Information collected automatically
Our web host keeps standard server logs (IP address, browser type, pages requested and time) for security and troubleshooting, generally for no more than 30 days.
If ICRH turns on website analytics, we use a privacy-focused, cookieless tool that counts visits and clicks on key buttons (for example "Donate" or "Get help") without tracking you across other websites or building a profile of you. We never send the text you type into forms to analytics.
Cookies and local storage
This site does not use advertising or tracking cookies. It uses your browser's local storage for a few conveniences that stay on your device: remembering that you entered the site this session, your light or dark theme choice, and whether you dismissed a notice. You can clear these at any time in your browser settings.
Giving, volunteering and other services
Online gifts are processed by our payment and giving providers (currently Church Center and Stripe). Volunteer sign-up and background checks are handled through our volunteer management provider. ICRH does not store card numbers on this website. These providers handle your information under their own privacy policies and security standards.
How we share information
We do not sell, rent or trade personal information. We share it only with service providers who help us run the website, forms, email and giving systems; when required by law; or to protect the safety of guests, volunteers, staff or the public.
How long we keep it
We keep form messages as long as needed to respond and for our records, generally up to three years, unless the law requires otherwise.
Security
The site is served only over encrypted HTTPS connections and uses standard security headers. No method of transmission is perfectly secure, so please don't send sensitive information through forms.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them through the site.
Your choices
You can ask us to see, correct or delete information you've submitted through this site, or to stop contacting you, by emailing icrh@icrhouse.org.
Links to other sites
Links to Coordinated Entry, community resources, social media and giving platforms take you to sites we don't control. Please review their privacy policies.
Changes
If we change this policy, we'll update the date at the top of this page.
Contact
Questions about this policy? Contact Isabella County Restoration House at icrh@icrhouse.org, (989) 400-4126, or by mail at 555 N. Main Street, Mt. Pleasant, MI 48858.